FAQ
How can I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to track your order online.
If you need assistance in tracking your order, feel free to send us an email anytime and we will be glad to assist you.
When can I expect my order?
Orders typically take 10-13 business days to arrive, depending on your location and the shipping method chosen. Expedited and express shipping will deliver your order faster.
How much is shipping? Where do you ship to?
We offer FREE shipping to 20+ countries around the world. If you can enter your address at checkout, we can ship to you! We'll be sure to send the correct plug type for your country, too.
My order didn't arrive yet!
If your order hasn’t arrived within the expected time frame, please contact our customer support team with your order details, and we will assist you in resolving the issue as soon as possible.
Will I pay customs?
In most cases, you will not be charged any customs fees. However, customs charges are out of our control and are dependent on the local government.
What is your return policy?
We accept returns within 90 days of receipt for unused and unopened products. If the product is damaged or defective, we will provide a full refund or exchange.
How do I use Rewind best?
To use the serum:
- Cleanse your face thoroughly and pat it dry.
- Apply a small amount (2-3 drops) to your fingertips.
- Gently massage the serum onto your face and neck in upward circular motions.
- Allow it to absorb fully before applying moisturizer or sunscreen.
For best results, use the serum twice daily, in the morning and evening.
When will I see results?
Many users report noticing smoother and more hydrated skin within 1-2 weeks. Visible reduction in fine lines and wrinkles may take 4-6 weeks of consistent use, depending on your skin type and routine.
Can I use this serum with other skincare products?
Absolutely! The serum is designed to integrate seamlessly into your existing skincare routine. Pair it with a gentle cleanser, moisturizer, and sunscreen during the day. Avoid layering with other active ingredients like AHAs, BHAs, or retinoids to prevent irritation.
Is the product vegan?
Yes! Our Anti-Aging Serum is 100% cruelty-free and vegan, formulated without animal-derived ingredients or testing.